سياسة الاسترداد

Return & Refund Policy

At Seraj Specialty Coffee Roastery, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns for non-food items within 7 days of receiving your order, provided the item is unused, in its original condition, and returned in its original packaging.

Due to food safety and hygiene regulations, coffee beans, ground coffee, and other consumable products cannot be returned or exchanged once they have been delivered, unless they are damaged, defective, or an incorrect item was supplied.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos of the product and packaging

Once your claim has been reviewed and approved, we will arrange a replacement, exchange, or refund where applicable.

Refunds

Approved refunds will be processed using the original payment method whenever possible. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a damaged or defective product.